Shipping policy

Thank you for choosing ”gocymaison”. We are proud to share our handcrafted pieces with jewelry lovers everywhere. Below are the details of our shipping procedures and timelines.

1. Global Delivery & Free Shipping

We are pleased to offer Free Worldwide Shipping on all orders. No matter where you are located, we handle the shipping costs to ensure your jewelry reaches you at no extra charge. Every package is securely packed and insured for its journey.

2. Processing & Delivery Times

Because many of our pieces are crafted with precision and care, please note the following timelines:

• Processing Time: Most orders are processed and prepared for shipment within 3–7 business days.

• Total Delivery Time: We guarantee that your order will arrive within a maximum of 4 weeks from the date of purchase.

• Note: Many international orders arrive much sooner depending on local logistics and customs processing.

3. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. This allows you to monitor your package's progress in real-time until it is delivered.

4. Customs, Duties, and Taxes

For all international shipments:

• Your order may be subject to import duties, VAT, or local taxes once the shipment reaches your border.

• ”gocymaison” is not responsible for these charges. These fees are the responsibility of the recipient and are typically collected by the courier or local postal authority.

• Customs policies vary significantly between regions; we recommend contacting your local customs office for specific details.

5. Lost or Damaged Packages

Every shipment is fully insured. In the unlikely event that your package is lost or arrives damaged, please contact us immediately at “Contactus@gocymaison.com”so we can resolve the issue and ensure your satisfaction.